Policy validation
If you are asked to supply evidence of your driving licence or proof of no claims entitlement, it is important that you send them within 21 days of the start of your policy.
Failure to provide the information requested, may result in the cancellation of your policy and the charges shown in our Terms of Business will then apply.
Please note that we use insurance industry databases to verify the information you provide and will contact you should we find any discrepancies.
For assistance, please contact our Customer Services Team on 0344 776 8382.
Opening hours:
Monday – Thursday: 9am – 8pm
Friday: 9am – 7pm
Saturday: 9am – 4pm
Remember to quote your name, address, Vavista policy number and current vehicle registration in all communications.
How to send your information
Your scanned NCD proof and licence details should be emailed to: enquiry@vavista.com
Post
Post your scanned NCD proof and licence details to:
Customer Service NCD
Vavista Insurance
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ
Document checklist
We need the following information from you:
- Policy number
- Policy renewal date
- Vehicle registration number and year
- UK No Claims Bonus (if applicable)
- Number of years no claims bonus (if applicable)
- A licence check code and the last 8 digits of your driving licence number
We accept the following forms of No Claims Bonus proof:
(You may need to request this from your previous insurer in writing).
Motor Insurance Renewal Notice
When your insurance expires, you will receive a renewal invitation pack from your previous insurer, which includes information such as policy renewal date, policy number, registration number, NCD entitlement and claim Information.
Your NCD / Old Certificate
We can’t accept your Certificate of Motor Insurance from your previous insurer. Unfortunately this doesn’t have the details we need.
No NCD Document?
Call us on: 0344 776 8382.
Write to:
Vavista Insurance
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ
Or email the information to: enquiry@vavista.com
Please include the following information in any correspondence you send us:
- Name and address of policyholder
- Policyholders date of birth
- Policy number or reference number
- Insurance Company name
- Registration of your vehicle when you were previously insured
- Tel No. of insurance company
- Expiry date of Policy
Your Licence and Driving Record
How to send your driving licence and record if you hold a UK photocard licence (This applies to ALL drivers).
You will need to visit https://www.gov.uk/view-driving-licence to download, print or save your driving licence record, which you will then need to send to us by email or in the post. You will need your Driving Licence Number, National Insurance Number and Postcode.
On entering the site, click on the green “view now” button, enter in your information and then click view now. You should see four tabs at the top of the page. Click on the one titled Share your licence information, then click Get code. All you have to do now is click View, Print and Save your Licence.
Once you have done this, please email, fax or post this to us.
If you do not have access to the internet, then you can contact the DVLA on 0300 790 6801 to obtain a check code that you must provide to us within 24hrs to enable us to validate your driving record. Check codes are only valid for 72 hours. If we cannot access your details in this timescale, another check code will be requested. Alternatively you can obtain a copy of your driving record by writing to the DVLA enclosing a cheque or postal order for £5 made payable to “DVLA Swansea”.
If you hold a European or International Driving Licence (this applies to ALL drivers)
Please scan your licence and email or post it to us at the above address. Plastic Card Driving Licence (Both Sides) or the Counterpart section. Your address on your licence should be the same as the one on record. Otherwise you will have to update your address on your driving licence with the DVLA.
Both sides of your plastic driving licence
OR
Both sides of your counterpart paper licence
If you hold a paper licence issued before 1998 (this applies to ALL drivers)
Please scan your licence (both sides) and email or post it to us at the above address. Your address on your licence should be the same as the one on record. Otherwise you will have to update your address on your driving licence with the DVLA.
Both sides of your counterpart paper licence
