Get in Touch


We are open for business but we have temporarily changed our opening hours to best support our customers and colleagues. Our updated opening hours are:

Monday  – Friday 9.00am to 7.00pm
Saturday 9.00am to 6.00pm

Our opening hours over the festive season will be amended on these days only, on all other dates we will be open our normal working hours for our customers.

Thursday 24th Dec     9.00am to 2.00pm
Friday 25th Dec           Closed
Saturday 26th Dec     Closed
Thursday 31st Dec     9.00 am to 2.00pm
Friday 1st Jan                Closed

Before picking up the phone to us please consider the urgency of your query and whether it can be resolved by visiting our FAQS

Most of our policyholders can save time and money by making changes online such as adding a driver or changing your vehicle by visiting My Portal

NHS Volunteer Responders – if you are using your private car as an NHS Volunteer Responder your cover will not be affected, and you are not required to contact us to notify us. We thank you for supporting the NHS.

We’re Here to Help

Our FAQ section answers most of our customers’ queries. Why not save yourself time by having a look there first?

If you are an existing customer you can also save time by using our secure online portal to access policy details or upload any documentation quickly and easily.

If you can’t find what you’re looking for online, we’ll be happy to talk to you. Please use the contact details below.

Request a Callback

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You can also save time by using our online portal to access policy details or upload any documentation quickly and easily.

Did you know that most of our customers save time by purchasing a policy online quickly and easily via our website, vavista.com. There is a small admin fee of £20 to purchase a policy over the phone, which will be added to the annual policy arrangement fee.

Call Us

Alternatively, you can call us:



Our Mailing Address

If you would prefer to write to us or to send us any documents:

Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ