Festive opening hours

Like most businesses we will be operating on reduced opening hours during the festive period so that our colleagues can spend time with their friends and families. Please see our festive opening hours below, however you can still make changes via your secure online portal here.

Fri 02nd Dec 9am-6pm
Fri 23rd Dec Normal Opening Hours
Sat 24th Dec 9am-4pm
Sun 25th Dec Closed
Mon 26th Dec Closed
Tues 27th Dec Normal Opening Hours
Weds 28th Dec Normal Opening Hours
Thurs 29th Dec Normal Opening Hours
Fri 30th Dec Normal Opening Hours
Sat 31st Dec 9am-4pm
Sun 01st Jan Closed
Mon 02nd Jan Closed
Tues 03rd Jan Normal Opening Hours

Our Home and Life Insurance telephone lines will be closed on Monday 26th and Tuesday 27th December 2022, and again on Monday 02nd January 2023. Normal Office hours will resume on Tuesday 03rd January 2023.

You can still report claims 24/7 and can find more details on our claims page here, and if you still need help you can visit our FAQ’s page here.

Get in Touch

We’re Here to Help

Our FAQ section answers most of our customers’ queries. Why not save yourself time by having a look there first?

If you are an existing customer you can also save time by using our secure online portal to access policy details or upload any documentation quickly and easily.

If you can’t find what you’re looking for online, we’ll be happy to talk to you. Please use the contact details below.

Request a Callback

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You can also save time by using our online portal to access policy details or upload any documentation quickly and easily.

Did you know that most of our customers save time by purchasing a policy online quickly and easily via our website, vavista.com. There is a small admin fee of £20 to purchase a policy over the phone, which will be added to the annual policy arrangement fee.

Call Us

Alternatively, you can call us:



Our Mailing Address

If you would prefer to write to us or to send us any documents:

Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ