We can help with your claim 24 hours a day.

How To Report a New Claim

To report an incident please call us using the numbers provided or fill out the online form below. Even if you don’t intend on claiming yourself it is important that you notify us of any incident that you are involved in.

What Should You Do if You’ve Had an Accident?

  • It’s very important you contact us as soon as possible and when it is safe to do so
  • Remain calm
  • Don’t accept liability
  • Exchange details with the other party (including names, phone numbers and address, make, model and registration number of the vehicle, and details of their insurance company).
  • Take down details of any witnesses or police officers that attended the scene
  • Take photos if you can

Report Your Claim Online

You can advise us of your claim details quickly and easily by completing and submitting the claim form below. This will allow us to log your claim and get to work for you.

Call Us

Alternatively, you can contact our Claims Team 24/7 to report a new claim on 0344 8409 537 or email us at: [email protected]

To discuss an existing claim call the number below during our office hours of Monday – Friday 9-5.30pm.

Policy holder enquiries: 0344 840 9514
Third party enquiries: 0344 840 9515

What Happens Next?

Vavista is committed to providing excellent service, as is our partner company Eldon Insurance who handle our claims. We take all claims seriously and once submitted your form will be reviewed by one of their experienced claims handlers who will be in touch within the next business day to discuss your claim and advise on how it will proceed.

We understand that making a claim can be a stressful time so will always look to keep you fully informed, but if you have any questions please contact us and we will be happy to assist you.

Frequently Asked Questions

If you have any questions about Vavista claims in general, or your policy, please see our most frequently asked questions.

Write to Us

If you would like to write to us, please use the following address. And remember to include your full details, including your name, address, contact numbers, policy details, and details of the incident:

Claims Dept
Floor 1,
2 St James Gate,
Newcastle upon Tyne,