Click to see our festive opening hours. Remember you can still make changes via ‘my portal’.

Opening hours

Car Insurance Policy Documents

All policy wordings are applicable for policies purchased prior the 8th February 2022. For any policies incepted after this date you will find the most up to date versions available in policy documents section of your secure portal.
Click here for access.

If you have trouble accessing your policy documents, or you would like a copy in a different format, please email: talk2us@vavista.com

Documents

Optional Extensions

Optional Extensions

£250 Excess Protection

Document Title Applies From Download
£250 Excess Protection - Policy Wording 01/10/2020 Download
£250 Excess Protection - IPID 01/10/2018 Download
£250 Excess Protection - Key Facts 06/12/2017 Download

£500 Excess Protection

Document Title Applies From Download
£500 Excess Protection - Policy Wording 01/10/2020 Download
£500 Excess Protection - IPID 01/10/2018 Download
£500 Excess Protection - Key Facts 06/12/2017 Download

Key Cover

Document Title Applies From Download
Key Cover - IPID 01/06/2022 Download
Key Cover - Policy Wording 01/12/2021 Download

Misfuelling

Document Title Applies From Download
Misfuelling - IPID 01/10/2018 Download
Misfuelling - Policy Wording 01/05/2018 Download
Document Title Applies From Download
Motor Legal Expenses - IPID 04/05/2021 Download
Motor Legal Expenses - Policy Wording 04/05/2021 Download
Motor Legal Expenses - IPID 29/08/2019 Download

Motor Personal Injury and Accidental Death

Document Title Applies From Download
Motor Personal Injury and Accidental Death - IPID 01/10/2024 Download
Motor Personal Injury and Accidental Death - Policy Wording 01/10/2024 Download
Motor Personal Injury and Accidental Death - IPID 01/09/2019 Download
Motor Personal Injury and Accidental Death - Policy Wording 01/09/2019 Download

RAC Breakdown Cover At Home & Onward Travel

Document Title Applies From Download
RAC Breakdown Cover At Home & Onward Travel - IPID 01/07/2020 Download
RAC Breakdown Cover At Home & Onward Travel - Policy Wording 01/07/2020 Download
RAC Breakdown Cover At Home & Onward Travel - IPID 26/03/2019 Download
RAC Breakdown Cover At Home & Onward Travel - Policy Wording 26/03/2019 Download

RAC Breakdown Cover European Motoring Assistance

Document Title Applies From Download
RAC Breakdown Cover European Motoring Assistance - IPID 01/07/2020 Download
RAC Breakdown Cover European Motoring Assistance - Policy Wording 01/07/2020 Download
RAC Breakdown Cover European Motoring Assistance - IPID 26/03/2019 Download
RAC Breakdown Cover European Motoring Assistance - Policy Wording 26/03/2019 Download
RAC Breakdown Cover European Motoring Assistance - IPID 18/12/2018 Download

RAC Breakdown Cover Roadside & Recovery

Document Title Applies From Download
RAC Breakdown Cover Roadside & Recovery - IPID 01/07/2020 Download
RAC Breakdown Cover Roadside & Recovery - Policy Wording 01/07/2020 Download
RAC Breakdown Cover Roadside & Recovery - IPID 26/03/2019 Download
RAC Breakdown Cover Roadside & Recovery - Policy Wording 26/03/2019 Download

RAC Roadside Breakdown Cover

Document Title Applies From Download
RAC Roadside Breakdown Cover - IPID 01/07/2020 Download
RAC Roadside Breakdown Cover - Policy Wording 01/07/2020 Download
RAC Roadside Breakdown Cover - Policy Wording 26/03/2019 Download
RAC Roadside Breakdown Cover - IPID 01/10/2018 Download
RAC Roadside Breakdown Cover - IPID 11/09/2018 Download
RAC Roadside Breakdown Cover - Policy Wording 06/12/2017 Download

Vehicle Assist

Document Title Applies From Download
Vehicle Assist - IPID 01/06/2023 Download
Vehicle Assist - Policy Wording 01/06/2023 Download

Windscreen Cover

Document Title Applies From Download
Windscreen Cover - Policy Wording 01/10/2020 Download
Windscreen Cover - IPID 01/10/2018 Download

 

 

If you would like to request Paper Documents click here. 

Christmas Opening Hours

Christmas Opening Hours

Date Claims Team Sales & Customer
Service Team
Mon 23rd Dec 9am – 5:30pm 9am - 7pm
Christmas Eve 9am – 12:45pm 9am - 4pm
Christmas Day CLOSED CLOSED
Boxing Day CLOSED CLOSED
Fri 27th Dec 9am – 5:30pm 9am – 7pm
Sat 28th Dec 9am – 5:30pm 9am – 6pm
Sun 29th Dec 9am – 5:30pm 9am – 4pm
Mon 30th Dec 9am – 5:30pm 9am – 7pm
New Year’s Eve 9am – 12:45pm 9am – 4pm
New Year’s Day CLOSED CLOSED
2nd – 3rd Jan 9am – 5:30pm 9am - 7pm

  1. Date

  2. 23rd Dec
  3. Christmas Eve
  4. Christmas Day
  5. Boxing Day
  6. 27th Dec
  7. 28th Dec
  8. 29th Dec
  9. 30th Dec
  10. New Year’s Eve
  11. New Year’s Day
  12. 2nd – 3rd Jan

  1. Claims Team

  2. 9am – 5:30pm
  3. 9am – 12:45pm
  4. CLOSED
  5. CLOSED
  6. 9am – 5:30pm
  7. 9am – 5:30pm
  8. 9am – 5:30pm
  9. 9am – 5:30pm
  10. 9am – 12:45pm
  11. CLOSED
  12. 9am – 5:30pm
  1. Sales & Customer
    Service Team
  2. 9am - 7pm
  3. 9am - 4pm
  4. CLOSED
  5. CLOSED
  6. 9am - 7pm
  7. 9am - 6pm
  8. 9am - 4pm
  9. 9am - 7pm
  10. 9am - 4pm
  11. CLOSED
  12. 9am - 7pm

Which customer portal would you like access to

As you may have seen in the press Debenhams brand was recently acquired by another retailer. You can find out morehere

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