What information can I access now?
You can access your details and policy documents on the Vavista My Portal. This is a secure online environment where you can access your details and policy documents quickly and easily whenever you like.
What information can I request via a subject access request?
A subject access request will provide you with a copy of the information that we hold about you as an individual, for example the details you have provided us with to set up your policy and your subsequent interactions with us. We will not provide information about other individuals as this is their personal data and not yours.
How do I make a subject access request?
If you would like to exercise your right of access under the UK GDPR you can contact us via…
Email on: dpo@sbisl.co.uk
Letter at:
Vavista
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ
A call to our contact centres on 0344 776 8382 (car), 0344 776 5743 (life), 0344 776 5324 (home) who will submit a request on your behalf.
What information do I need to provide in my request?
You may need to help us in locating your personal information by providing us with details that are unique to you and your policy such as your policy reference, email address, name and date of birth.
We may also need to verify your identity or the identity of someone acting on your behalf, if you contact us from an email or number which has not already been verified on your policy. In these instances, we may ask you and/or them to provide a formal ID and/or proof of address.
To assist us in responding to your request, if you require specific copies of information about you such as a document or interaction on a particular date please include this in your request.
Will I get all the information I request?
We will not provide information about other individuals as this is their personal data and not yours. We may also not be able to provide all the information you request if an exemption or restriction applies in the law. Examples of this could be if you ask for the same information lots of times or if we have had to share data with the police and they ask us to not let you know as it could harm an investigation.
For more information on your data rights and how we use your personal data please refer to our Privacy Notice
