Click to see our festive opening hours. Remember you can still make changes via ‘my portal’.

Opening hours

Request Paper Documents

We always make all your policy information available via your secure online portal where you can print policy documents quickly and easily. You can however choose to have these items posted to you by filling out the form below:

    If you do require any other Documents,  please contact us
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Christmas Opening Hours

Christmas Opening Hours

Date Claims Team Sales & Customer
Service Team
Mon 23rd Dec 9am – 5:30pm 9am - 7pm
Christmas Eve 9am – 12:45pm 9am - 4pm
Christmas Day CLOSED CLOSED
Boxing Day CLOSED CLOSED
Fri 27th Dec 9am – 5:30pm 9am – 7pm
Sat 28th Dec 9am – 5:30pm 9am – 6pm
Sun 29th Dec 9am – 5:30pm 9am – 4pm
Mon 30th Dec 9am – 5:30pm 9am – 7pm
New Year’s Eve 9am – 12:45pm 9am – 4pm
New Year’s Day CLOSED CLOSED
2nd – 3rd Jan 9am – 5:30pm 9am - 7pm

  1. Date

  2. 23rd Dec
  3. Christmas Eve
  4. Christmas Day
  5. Boxing Day
  6. 27th Dec
  7. 28th Dec
  8. 29th Dec
  9. 30th Dec
  10. New Year’s Eve
  11. New Year’s Day
  12. 2nd – 3rd Jan

  1. Claims Team

  2. 9am – 5:30pm
  3. 9am – 12:45pm
  4. CLOSED
  5. CLOSED
  6. 9am – 5:30pm
  7. 9am – 5:30pm
  8. 9am – 5:30pm
  9. 9am – 5:30pm
  10. 9am – 12:45pm
  11. CLOSED
  12. 9am – 5:30pm
  1. Sales & Customer
    Service Team
  2. 9am - 7pm
  3. 9am - 4pm
  4. CLOSED
  5. CLOSED
  6. 9am - 7pm
  7. 9am - 6pm
  8. 9am - 4pm
  9. 9am - 7pm
  10. 9am - 4pm
  11. CLOSED
  12. 9am - 7pm

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As you may have seen in the press Debenhams brand was recently acquired by another retailer. You can find out morehere

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