Debenhams to Vavista FAQs

Is my cover the same?

Yes. There is no change to your level of cover or policy terms and you will continue to earn the same no claims discount, only the brand name has changed.

I pay for my insurance monthly, do I need to change my Direct Debit?

No. You do not need to do anything and your current payments will continue from your bank account at the same time each month. Due to the change detailed within this email you will see the name on your  bank account appear as Vavista INS and not Debenhams INS

Do I have to do anything because of this change?

No, we have taken care of everything for you. You can still access your policy documents via your secure customer portal and will continue to earn the same no claims discount.

Will there be any changes to my renewal because of this change?

No. Once your renewal is due, we will follow the same process of finding you the best possible price via our panel of insurers and will write to you with your renewal quote. The only change is that your renewal will be branded as Vavista.

What is Vavista’s ethos?

Vavista aims to help its customers protect against risk while also improving their health and wellbeing by giving them access to wellness content on our website. This includes a range of interactive modules, webinars and other resources to help care for you, as well as the planet. You can find out more here.

Also, for every policy sold or renewed we plant a tree. We have already funded over 117,000 trees on behalf of our customers and to celebrate Debenhams customers moving to Vavista we have made a donation to plant a further 10,000 trees. You can find out more about our healthy planet initiative here.

How do I contact you?

If you have any Debenhams insurance numbers stored in your phone or written down these will still work for the time being. You can also find Vavista’s contact numbers here.

What if I need to make a change to my policy?

For most policies you can continue to make most changes through your secure customer portal. This could not only save you time but you can also save £15 on the admin fee. We are in the process of updating the customer portal to the Vavista brand so this may look a bit different whilst we update it. If you’d prefer to call us instead you can find our contact numbers here.

What if I have a claim in progress?

Existing claims will remain unchanged and will continue to be processed as normal by your insurer. If you have a new claim you can find contact details and some useful claims help here.

What if I don’t want to be a Vavista customer?

We would like to reassure you that the only thing that has changed is the brand of your policy, the level of cover remains exactly the same. However, if you would like to cancel your policy please get in touch via the contact details in the link above.