FAQs – Car Insurance


We are open for business but we have temporarily changed our opening hours to best support our customers and colleagues. Our updated opening hours are:

Monday  – Friday 9.00am to 7.00pm
Saturday 9.00am to 6.00pm

Before picking up the phone to us please consider the urgency of your query and whether it can be resolved by visiting our FAQS

Most of our policyholders can save time and money by making changes online such as adding a driver or changing your vehicle by visiting My Portal

NHS Volunteer Responders – if you are using your private car as an NHS Volunteer Responder your cover will not be affected, and you are not required to contact us to notify us. We thank you for supporting the NHS.

You should be able to find some useful information below. If not, go to our Contact page for details on how to get in touch so we can help you with your query.

FAQ Topics

COVID-19 (Coronavirus)

General info about us

What cover do we provide?

Are there certain things we can’t cover?

Need guidance obtaining a quote?

Got a question about no claims bonuses, excesses, or payments?

Had an accident or need to make a claim?

Want to make changes to your policy?

Want to travel abroad?

Want to leave us?


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