FAQs – Car Insurance

As the global situation around COVID-19 (“Coronavirus”) develops, we all have worries about the health of our family, friends and colleagues. This situation also represents unique challenges for our business, and with this in mind we will be operating our contact centres with reduced capacity and our opening hours change to Mon-Fri 9am to 6pm and Sat-Sun 10am to 4pm, in order to protect our employees and their families.

This means we’d ask you to call only if it’s urgent, and if you do need to call us we ask you to be patient. However, many things that you may wish to call about can often be done more quickly online and you can find details of how together with answers to some of the questions you may have here.

You should be able to find some useful information below. If not, go to our Contact page for details on how to get in touch so we can help you with your query.

FAQ Topics

COVID-19 (Coronavirus)

General info about us

What cover do we provide?

Are there certain things we can’t cover?

Need guidance obtaining a quote?

Got a question about no claims bonuses, excesses, or payments?

Had an accident or need to make a claim?

Want to make changes to your policy?

Want to travel abroad?

Want to leave us?


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