Taking the stress out of making a claim

Healthy Driving  |  By

Accidents happen, and when they do, the aftermath can be overwhelming. We understand that an accident is stressful enough without the added worry of navigating the claims process. That’s why we’ve designed our claims procedure to be as straightforward and stress-free as possible – taking the stress our of making a claim.

In this blog, we’ll guide you step-by-step through what to do if you find yourself in an accident. From immediate actions to filing your claim and getting your car back on the road, we’ve got you covered. Our goal is to provide the information and reassurance you need to handle the situation with confidence.

Did you know?

Government data indicates that 333,296 road traffic accidents occurred across Great Britain in 2022 [1].

So, what should you do if you’ve had an incident?

Whether it’s a small bump or a more serious collision, having a car accident can be very upsetting. However, there are a few things you can do to be safe and, also gather the right information to make a claim:

  • It’s very important that you report a claim as soon as possible, but when it is safe to do so
  • Remain calm and don’t accept liability at the scene of the incident
  • Exchange details with the other party. Remember to include names, phone numbers and addresses, make, model and registration number of the vehicle, and their insurer details
  • Take down details of any witnesses or police officers that attended the scene
  • Take photos if you can, of all vehicles, damage, the road, and conditions

had an incident?

How do I report a claim quickly and easily?

Well, there are several ways you can report a claim but it’s very important that you do as soon as possible. Even if you don’t intend to make a claim it’s best to report it, especially if someone else is involved.

The Somerset Bridge Limited Claims Team is available to support you 24/7 and you can speak to them by calling 0344 840 9537. If you have your policy details and incident details to hand, this will speed up the process. Don’t worry if you don’t – your address, car registration, etc. will be just as useful.

If easier, you can also report a claim via this link online. Here you can fill in the main details of the incident in a matter of minutes, and one of our claims handlers will call you back ASAP.

So, what happens next?

We understand that making a claim can be stressful and we are committed to providing excellent service, as is our partner company Somerset Bridge Limited, where claims are handled by an experienced claims handler, who will guide you through the process.

Finally, beware of Claims Management Companies (CMCs)!

Be careful when you search for us on the internet. Some companies pretend to be us, and you could end up giving all your details to a Claims Management Company. They may only want to arrange expensive hire cars and refer you to a personal injury solicitor. Their service might sound great, but they might abandon you if your claim isn’t straightforward. Watch out for misleading ads during your internet search, and make sure you’re on the right page or call us on one of the numbers above.

Read our blog on the Top 5 Most Common Car Insurance Claims.

Get a quote for your car insurance today!

[1] UK Accident Report | Compare the Market
Disclaimer: Articles are for general information only – customers should always seek their own independent advice. Vavista is not affiliated with the organisations/businesses mentioned and does not recommend or endorse any of the included products or services. For more information, click here.

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